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We know many customers will have questions about their bills, including those that receive estimated bills. We want our customers to know that we are here to help.
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PipeER provides loans to finance the replacement of leaking pipes located on residential property that connect from WSSC Water’s service connection to the residence.
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More information on assistance programs for WSSC Water Customers including Income Eligible programs for qualified WSSC Water customers and Bill and Payment Assistance programs.
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Learn about water usage, how to read your water bill, ways to save water, problems with your bill and high bill adjustments.
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Information on payment options including by phone, online, credit/debit card, checks and money orders, direct payment or cash.
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Explanations on what is a water or sewer emergency, information on how to report a problem, view service advisories, what to do during and after a boil water advisory, sanitary sewer overflow reports, customer notification system, claims and sewer blockages and backups.
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WSSC Water Customer Advocates are out in the community - even in your neighborhood - ready to answer questions, advise you on upcoming work, and help you deal with any WSSC Water project-related issues in your community.
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Need to pay your bill or buy a permit? This is where to start!
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Detailed information on how to submit a water meter reading including a step-by-step instructional video.
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Emergency work can be located on our interactive map to help you understand what WSSC is working on in your neighborhood.
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Information on water and sewer rate schedules for average daily consumption, account maintenance fee and water usage chart for household activities
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Access the settlement or moving form to start or stop service with WSSC Water.
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Find answers to general, billing, water, sewer, additional FAQs on grinder pumps, meters, paving and landscaping renovations.
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View our interactive map to find information on construction projects in your neighborbood.
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Access information on household leak detection, conservation tips, can the grease, construction inspection, winterizing your home, locating and operating your shut-off valve, and identifying WSSC Water employees.
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This is a quick overview of what regulations you may have to follow and potential permits that may be needed, including Fats, Oils and Grease, Cross Connection Control and Industrial Discharges.
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Learn about how to request a fire hydrant meter, leasing requirements, locations and fees.
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Sign up for the WSSC Customer Notification System to be alerted of water outages and emergencies in your area.
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Details about our mobile app including instructional videos on how to use the mobile app to pay your bill or report a problem.
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Information on billing of certain multi-unit, mixed use accounts with WSSC Water.
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As a Utility Owner-Member, WSSC Water is partnering with Miss Utility to remind everyone of the importance of calling before digging to mark all underground utility lines to prevent unnecessary damage.
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Supplemental information from tips, events, reminders and timely material sent via regular mail to our WSSC Water customers can be found here.
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Customers give WSSC Water their direct feedback on important issues. You, the customer, have a voice in how we manage our relationship with you.
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Find out how to reach us when the phones are busy, there are several ways to pay your bill and do business with WSSC Water without speaking to a person on the phone.
