Contact Us

If this is an emergency, please contact us at or at 301-206-4002.

What is a sewer emergency?

  • A backed up basement or lowest level of the home taking in sewage without using water in the home.
  • A WSSC Water manhole or clean out at the property line that is overflowing onto the ground.
  • A surcharged sewer main (such as one caused by heavy rain) causing a sewer back up in homes

What is a water emergency?

  • A broken water main in the street which causes flooding/collapsing of the roadway or icy conditions in the winter.
  • A service leak outside of the home in the yard area causing flooding conditions and/or hazardous conditions such as collapse of yard or sidewalk areas, icy conditions in the winter.
  • A broken pipe inside the home causing flooding conditions and the inside valve is inoperable. A registered WSSC Water plumber or a WSSC Water technician can make a turn off at the street.

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WSSC Water


Other Important Phone Numbers:

Main Switchboard:  301-206-8000
Customer Service:  301-206-4001
Property Assessments:  301-206-8032
Water and Sewer Service:  301-206-4003
New Meter Installation:  301-206-4265
Fire Hydrant Meter Leasing:  301-206-4264
All Above Services 800-634-8400 (Toll-Free) 301-206-8345 (TTY)

14501 Sweitzer Lane
Laurel, Maryland 20707

Building Hours of Operation:
7:30 a.m to 5:00 p.m.

Contact Center Hours
Customer Service Advisors
Hours by Phone

Monday - Friday
7:30 a.m. to 7:00 p.m.
Contact Center 301-206-4001
Main Line 301-206-WSSC (9772)
Toll-Free 800-828-6439
TTY 301-206-8345